MACAN FAQs

  1. How do I place an order on the website?

To place an order on our website, follow these steps:

  • Browse through our product catalog and select the products you would like to purchase.
  • Add the products to your shopping cart by clicking the “Add to Cart” button.
  • Review the items in your shopping cart and make any necessary changes.
  • Click the “Checkout” button to proceed to the checkout page.
  • Enter your shipping and billing information, and select a delivery and payment option.
  • Review your order details and click the “Place Order” button to complete your order.
  1. What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards, PayPal, and other popular payment options.

  1. How much does shipping cost?

Shipping costs are based on the delivery option you choose, the weight and size of the products being shipped, and your location. The delivery fees will be calculated and displayed at checkout before you place your order.

  1. How long will it take for my order to arrive?

The estimated delivery time for your order will depend on the delivery option you choose, the availability of the products, and your location. The estimated delivery time will be displayed at checkout, and you will also receive a notification with the estimated delivery date when your order is shipped. Please note that the estimated delivery time is only an estimate, and actual delivery times may vary due to factors beyond our control, such as weather, customs, or other delays.

  1. Can I cancel or change my order after it has been placed?

In most cases, it may not be possible to cancel or change an order after it has been placed. However, you may be able to cancel or change your order if it has not yet been shipped. Please contact our Customer Service team as soon as possible if you need to cancel or change your order.

  1. How do I return a product?

If you are not satisfied with your order and wish to return a product, please contact our Customer Service team through the contact information provided on our website. We will provide you with instructions on how to return the product and the address to which the product should be shipped. Please note that not all products are eligible for return, and you may be responsible for paying the return shipping costs.

  1. How do I contact customer service?

You can contact our Customer Service team through the contact information provided on our website, or by using the contact form on our website. We will do our best to assist you and resolve any issues that you may have.